Privacy Notice

A legal disclaimer

Privacy Notice for The Willaston Residents and Business Community Interest Company, trading as “Your Willaston”

Last updated: 25 October 2025

The Willaston Residents and Business Community Interest Company ("we," "us," or "our") is a Community Interest Company (CIC) serving the residents and businesses of Willaston (and surrounding areas) in England. We are committed to protecting your privacy and handling your personal data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are The Willaston Residents and Businesses Community Interest Company, a CIC registered in England and Wales with company number 15909501 and registered address at Bankhouse Barn Old Barn Lane, Willaston, Neston, United Kingdom, CH64 1TT. We are the data controller for the personal data we process. We are registered with the Information Commissioner Office under number ZB826096

2. What Personal Data We Collect

We may collect the following types of personal data:

Residents: Name, address, contact details (phone number, email address), age (if relevant for specific services), information about participation in community events or initiatives, any specific needs or vulnerabilities you may share with us (e.g., accessibility requirements), and any other information you voluntarily provide to us.
Businesses: Business name, address, contact details (phone number, email address), contact person name, job title, and information about services offered.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

Residents:
- To provide and administer community services and initiatives.
- To communicate with you about events, news, and opportunities within the community.
- To manage memberships or volunteer activities.
- To respond to your inquiries and requests.
- To ensure the safety and well-being of the community.
- To comply with legal obligations.
Businesses:
- To include your business in our community directory (if applicable).
- To communicate with you about community events and initiatives relevant to businesses.
- To promote your business within the community (with your consent).
- To respond to your inquiries and requests.

4. Our Lawful Basis for Processing

Our lawful basis for processing your personal data is consent. We will only process your personal data if you have given us clear consent to do so for specific purposes. You have the right to withdraw your consent at any time by contacting us at: yourwillaston@gmail.com .

5. Sharing Your Personal Data

We may share your personal data with:

Volunteers: Only where necessary for them to assist in providing community services and with appropriate confidentiality agreements in place.
Service providers: Only where necessary for them to provide services to us (e.g. IT support) and with appropriate data processing agreements in place.
Legal authorities: If required by law or to protect our legal rights.

We will not sell your personal data to any third parties for marketing purposes.

6. How We Protect Your Personal Data

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, use, alteration, or disclosure. These measures include encryption, password protections and secure storage.

7. How Long We Keep Your Personal Data

We will only keep your personal data for as long as necessary for the purposes for which we collected it. As a predominantly membership and volunteer organisation. We will retain your personal data while you are a member or continue to be a volunteer. Once you are no longer a member or volunteer, we will retain your personal data for a further period of 6 months.

8. Your Rights

You have the following rights regarding your personal data:

Right to access: You can request a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct any inaccurate or incomplete personal data.
Right to erasure: You can ask us to delete your personal data in certain circumstances.
Right to restrict processing: You can ask us to restrict the processing of your personal data in certain circumstances.
Right to data portability: You can ask us to provide your personal data in a structured, commonly used, and machine-readable format.
Right to object: You can object to the processing of your personal data in certain circumstances.
Right to withdraw consent: You can withdraw your consent at any time.

To exercise any of these rights, please contact us at yourwillaston@gmail.com .

9. Complaints

If you have any concerns about how we are processing your personal data, we would like the opportunity to address your concerns directly. However, you have the right to complain to the Information Commissioner's Office (ICO). You can contact the ICO at Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF.

10. Contact Us

If you have any questions about this privacy notice or our data processing practices, please contact us at: yourwillaston@gmail.com or through the contact form on our website.

Changes to this Privacy Notice

We may update this privacy notice from time to time. Any changes will be posted on our website. Please check back regularly to stay informed of any updates.